Privacy Policy
Introduction
ROBUST CASE (“we”, “us”, or “our”) respects your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website robust-case.com or submit an inquiry through our forms.
Information We Collect
We collect personal information that you voluntarily provide to us when you:
- Submit a quote request or contact form (name, email, company, phone, project details)
- Subscribe to our newsletter (email address)
- Correspond with us via email or WhatsApp
We also automatically collect certain technical data when you visit our site, including IP address, browser type, pages visited, and time spent — used solely for analytics and security.
How We Use Your Information
We use your information to:
- Respond to your inquiries and prepare custom quotes
- Communicate about your order, samples, or production
- Send occasional product updates (you may unsubscribe at any time)
- Improve our website and customer experience
Information Sharing
We do not sell, rent, or trade your personal information. We may share data only with trusted service providers (e.g., shipping carriers, email platform) under strict confidentiality obligations, or when required by law.
Cookies
Our website uses essential cookies to keep the site running (e.g., shopping cart, login session). We also use analytics cookies (Google Analytics) to understand traffic patterns. You may disable cookies in your browser settings; however, some features may not function properly.
Data Retention
We retain your personal information only as long as necessary to fulfill the purpose for which it was collected, including to comply with legal, accounting, or reporting obligations.
Your Rights
Depending on your location, you may have the right to access, correct, delete, or restrict the use of your personal data. To exercise these rights, contact us at [email protected].
Contact Us
If you have questions about this Privacy Policy, please contact us at [email protected] or via WhatsApp at +86 176 2594 7792.