Terms & Conditions

Agreement to Terms

By accessing or using the ROBUST CASE website (robust-case.com), you agree to be bound by these Terms & Conditions. If you do not agree with any part of these terms, you may not access the site or place orders.

Intellectual Property

All content on this website, including product designs, photography, logos, text, and foam layouts, is the property of ROBUST CASE or its licensors and is protected by copyright, trademark, and other intellectual property laws. You may not reproduce, distribute, or use our content without written permission.

Product Customization

Our cases are custom-built to your specifications. You are responsible for providing accurate dimensions, equipment drawings, foam requirements, and artwork. ROBUST CASE is not liable for misfit or production errors caused by inaccurate client-provided information.

Quotations and Pricing

All quotes are valid for 30 days from the date of issue. Prices are in USD unless otherwise stated and are exclusive of shipping, duties, taxes, and import fees. We reserve the right to revise pricing due to material cost fluctuations.

Payment Terms

Standard payment terms are 50% deposit upon order confirmation, 50% balance before shipment unless otherwise agreed in writing. Accepted payment methods include T/T (bank wire), PayPal, and L/C for large orders.

Lead Times

Production lead times are estimates provided at quoting and depend on order quantity, foam complexity, and finishing requirements. We will notify you promptly of any anticipated delays.

Shipping and Risk

Shipping terms are typically FOB (Free on Board) from our factory unless otherwise specified. Risk of loss transfers to the buyer upon delivery to the carrier. We recommend purchasing shipping insurance for high-value orders.

Limitation of Liability

ROBUST CASE’s total liability for any claim arising from our products or services shall not exceed the invoice amount for the specific order in question. We are not liable for indirect, incidental, or consequential damages (including equipment damage due to case failure).

Governing Law

These Terms & Conditions are governed by the laws of the People’s Republic of China. Any disputes shall be resolved through friendly negotiation; failing that, disputes shall be submitted to the relevant arbitration commission.

Contact

Questions about these Terms & Conditions can be directed to [email protected].